AI Tools for Public Servants: Productivity, Efficiency, Intelligent Impact
Artificial intelligence embedded in software tools that transform how public servants work - intelligent automation, advanced analytics, and contextual assistance to maximize impact.
First AI-Driven
Content Gap Finder
Specialized
Revolutionary AI technology that automatically analyzes Canada.ca content to identify gaps, optimize user experience, and ensure comprehensive service coverage across all government digital touchpoints.
Strategic Innovation for User Journeys and Life Events
We're a strategic innovation team working within government to modernize how services are delivered around life events—like starting a family, retiring, or dealing with the death of a loved one.
Journey Labs is our state-of-the-art AI platform that empowers public sector employees with intelligent tools to streamline, improve, and reimagine government services. By combining advanced large language models with human-centered design principles, we're equipping teams across departments with capabilities previously inaccessible to government—from generating realistic persona simulations to analyzing regulatory text for readability and impact. These tools allow subject matter experts to focus on strategic work while AI handles repetitive tasks, ultimately creating more efficient paths for Canadians navigating complex service journeys.
AI-Aware
We understand what AI is and what's possible. Our team continuously researches emerging technologies to identify opportunities for public sector innovation.
AI-Enabled
We use AI internally to assist and accelerate our work. Our team leverages AI tools to enhance productivity and improve government service design.
AI-Shaping
We're laying the foundation to eventually build AI tools that transform how services are delivered to Canadians, with a focus on transparency and public service values.
Behind the Scenes Innovation
While we're not deploying AI directly to the public just yet, we're applying it behind the scenes in powerful ways:
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Journey simulation for prototyping
Creating realistic user journeys through complex service interactions
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Plain language analysis
Improving content accessibility and readability for all Canadians
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Deep data insights
Supporting content and design decisions with advanced analytics
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Training for government staff
Helping teams understand services and programs more effectively
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Agile team assistance
Creating detailed user stories with advanced AI models
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Cross-jurisdictional analysis
Identifying service gaps between federal and provincial systems
These tools are built using a combination of LLMs and best-in-class standardized technologies—prioritizing transparency, trust, and public service values.
From Data to Action: How We Built an AI Topic Analyzer to Improve Government Services
Learn about the technical methodology, universal analysis approach, and AI advantages behind our Topic Analyzer. This article details how we built a flexible system that can analyze any government service area - from employment to disability benefits, immigration to retirement planning.
AI-Powered Analysis
Semantic understanding, scale processing, and quality quantification
Disclaimer
The tools and prototypes shared through Journey Labs are intended solely as experimental demonstrations to explore the potential of future technologies, including artificial intelligence (AI), automation, and digital service transformation. These tools are not production-ready and are not intended for public use, operational deployment, or decision-making purposes.
They serve as conceptual explorations to inspire innovation and to support discussions around modernization within government services. Any data outputs, insights, or functionality provided are illustrative only and may not reflect final or official processes. Use beyond this context is not recommended or supported.
Digital Transformation Tools
Discover our suite of innovative tools designed to enhance the user experience of digital government services
User Journey Simulator
Explore, test, and analyze citizen journeys through government services with AI-enhanced simulations that identify pain points. Our new tool allows you to create realistic personas and optimize the user experience across digital services.
Questionnaire Logic Map
Design questionnaires with conditional logic and generate development-ready content mappings. Transform your questionnaire concepts into Excel-friendly formats or visual content fragments for your team.
Canada.ca Content Gap Analyzer
Analyze "Finding a Job and Upskilling" content on Canada.ca websites with AI. Identify content gaps, analyze existing messaging, and get actionable insights for your Job Launch projects.
Recent Topic Analyses
View complete history of topic analyses, focus areas explored, and insights generated by government teams for transparency.
Government Search
Instantly search across Canadian federal and provincial government websites to find the exact content you need.
Plain Language Analyzer
Analyze content clarity and get AI-powered improvement suggestions for better communication.
Plain Language Assistant
Ask our AI-powered assistant questions to get plain language guidance and effective communication tips.
AI Financial Advisor
Get personalized AI-powered financial guidance with recommendations tailored to your goals and risk profile.
Employment Research Assistant
Analyze employment and skills training content with AI to identify themes, gaps, and improvement opportunities.
Questionnaire Simulator
Create and test interactive questionnaires with conditional logic and custom results for government services.
Tools Lab
Share your ideas to improve the digital experience of government services and collaborate with other innovators.
Content Gap Finder
Identify content gaps across government websites and get recommendations for improving coverage and consistency.
Life Events Hub Accessibility Checker
Analyze websites for WCAG accessibility compliance and get AI-powered recommendations to improve access for all users.
Calculators & Questionnaires
Specialized tools for specific citizen needs and service planning
Benefit Connections
Visualize connections between federal and provincial benefits to optimize user journeys.
ExplorePassport Questionnaire
NEWAssess your readiness for passport application with a personalized action plan.
StartRetirement Calculator
AICalculate retirement benefits with AI-powered personalized recommendations.
Calculate