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Generating User Stories

Please wait while our AI analyzes the journey data and generates meaningful user stories based on identified pain points.

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Journey Simulation

Canadian Passport Application Process
2025-10-09

Simulation Results

0%
Success Rate
189
Total Minutes
4
Pain Points
1
Departments
47
Min/Step

Journey Summary

Total Steps
4
Completed Steps
0
Total Time (min)
189
Pain Points
4
Language Barriers
Yes
Digital Gaps
No

User Stories

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Navigating Language Barriers in Passport Application

Impact: 4/5
Narrative

I was excited to apply for my Canadian passport, but I found the process confusing. The instructions for the passport photos and application form were only in English and French, which made it difficult for me to understand since I am more comfortable in Spanish. I had to rely on my daughter to translate and help me fill out the forms.

Primary Pain Point

Lack of Spanish language support in the application process

User Quotes
I wish there were instructions in Spanish. It would have made the process much easier for me.

Supporting Seniors with In-Person Assistance

Impact: 3/5
Narrative

I went to the local library where the staff were very helpful in assisting me with the online form for my passport application. They guided me through each step and explained things I didn't understand. Their support made me feel more confident about completing the application.

Primary Pain Point

Need for personalized support during the application process

User Quotes
The library staff were so kind and patient. Without their help, I would have been lost.

Improving Clarity in Passport Photo Requirements

Impact: 3/5
Narrative

I was confused by the passport photo requirements. The descriptions were not clear, and I had to redo my photos several times, which was frustrating and costly. It would be helpful if the guidelines were clearer or if there were visual examples available.

Primary Pain Point

Unclear passport photo requirements leading to repeated attempts

User Quotes
I didn't understand what the photo requirements meant. It would help to see some examples.

Seamless Transition Between Federal and Provincial Services

Impact: 2/5
Narrative

While dealing with federal services for my passport, I appreciated that my healthcare information from the provincial system was recognized without needing to submit additional documentation. This made the process smoother and less stressful.

Primary Pain Point

Efficient data sharing between federal and provincial systems

User Quotes
I'm glad I didn't have to provide the same documents again. It saved me a lot of time.

Navigating the Photo Requirements Maze

Impact: 3/5
Narrative

As I prepared to apply for my Canadian passport, I found myself confused about the exact specifications for the passport photos. The instructions were available online but were not clear to me, especially since they were only in English. I had to rely on my family to help translate and explain the requirements, which took more time than I anticipated.

Primary Pain Point

Information about Passport Photo Requirements was not clear

User Quotes
My daughter had to spend a lot of time explaining the photo requirements to me because I couldn't understand the English instructions.

Community Assistance Saves the Day

Impact: 4/5
Narrative

I was worried about filling out the passport application correctly due to my limited English skills. Fortunately, I visited the local library where the staff was incredibly helpful. They provided assistance in completing the form and ensured that I understood each part of the process. Their support made a significant difference and boosted my confidence in handling such official paperwork.

Primary Pain Point

Language barrier in understanding the application process

User Quotes
I am thankful for the library staff; they helped me fill out the application and explained everything in detail.

Need for Multilingual Resources

Impact: 5/5
Narrative

While trying to submit my passport application, I realized how much easier it would be if the instructions and forms were available in Spanish. Many others in my community face similar challenges, and having multilingual resources could greatly facilitate the process for newcomers like me.

Primary Pain Point

Lack of multilingual resources for non-English speakers

User Quotes
If only the forms and instructions were available in Spanish, it would save so much time and prevent misunderstandings.

Tech Accessibility: Bridging the Digital Divide

Impact: 4/5
Narrative

Using digital platforms to apply for my passport was daunting because of my limited experience with technology. Thankfully, the library's computer assistance program helped me navigate through the online application process. However, more accessible and user-friendly digital services could be developed to aid people like me who struggle with technology.

Primary Pain Point

Challenges in using digital services due to low digital literacy

User Quotes
I wish the online application was easier to understand and use for someone not familiar with computers.

Time Breakdown

Journey Steps
1

Passport Photo Requirements

15 min
Service Canada
Get passport-sized photos taken according to official requirements.
2

Passport Application

30 min
Service Canada
Fill out the passport application form completely.
3

Passport Application

30 min
Service Canada
Submit application with required documentation and payment.
4

Passport Application

30 min
Service Canada
Receive passport by mail or pick up in person.
Time by Service
1
Passport Photo Requirements
Service Canada
15 min
0 1 min
2
Passport Application
Service Canada
30 min
0 1 min
3
Passport Application
Service Canada
30 min
0 1 min
4
Passport Application
Service Canada
30 min
0 1 min
Time by Department
105
Service Canada
minutes
Complete Department Listing
Department Services Total Time
Service Canada 4 105 min
Services by Department

Service Canada

  • Passport Photo Requirements
  • Passport Application
  • Passport Application
  • Passport Application

Journey Progress

1

Passport Photo Requirements

Skipped
Service Canada
27 minutes
2

Passport Application

Skipped
Service Canada
54 minutes
3

Passport Application

Skipped
Service Canada
54 minutes
4

Passport Application

Skipped
Service Canada
54 minutes

Pain Points by Category

Language barrier

Severity 3/5 Language barrier

User prefers es but service may not fully support this language.

Recommendation: Improve multilingual support for this service.

Persona Profile

Carlos Ramirez

Carlos Ramirez

Age
65+
Simulation Date
2025-10-09
Location
Unknown
Occupation
Unknown
Language Preference
es

Carlos is a 72-year-old immigrant from Mexico who moved to Canada five years ago to live closer to his family in Toronto. He has limited English proficiency and relies heavily on Spanish for his day-to-day communication, though he's also trying to learn basic French phrases. Carlos has a basic mobile phone and occasionally uses a computer at the local library with assistance from staff. He has minimal experience with technology and often finds it challenging to navigate digital interfaces. Carlos relies on his family and community services for support with accessing government services, especially Service Canada and Immigration, Refugees and Citizenship Canada (IRCC), and understanding necessary paperwork and procedures. His primary needs are related to healthcare access through the provincial health system, Canada Pension Plan benefits, and permanent residency status updates.

Needs

  • language_assistance Carlos requires Spanish translations for any written communication and verbal instructions from government services.
  • personalized_support He benefits from having in-person assistance or a trusted intermediary to help him complete forms and understand processes.
  • healthcare_access Carlos needs support navigating healthcare services and understanding his Medicare benefits.
  • social_security_guidance He requires help managing his social security benefits and understanding his entitlements.

Actions

Journey Improvement Actions

Improve coordination between different services to reduce total journey time.
Optimize journey steps based on user preferences and constraints.
Offer online alternatives when possible to expedite the process.

Plain Language Assistant

Privacy Notice: This AI assistance is intended only to help develop public-facing content. Do not include personal or sensitive information. This tool is not intended for internal communications.