Prototype - In active development

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The tools and prototypes shared through Journey Labs are intended solely as experimental demonstrations to explore the potential of future technologies, including artificial intelligence (AI), automation, and digital service transformation. These tools are not production-ready and are not intended for public use, operational deployment, or decision-making purposes.

Simulate Journey: Canadian Passport Application Process

Test this journey with different user personas to identify pain points

Travel Documents
Complexity: 3/5
4 steps

Journey Information

Canadian Passport Application Process

The complete process of applying for a new Canadian passport, including preparations, submission, and receiving the passport.

Category
Travel Documents
Complexity
3/5
Steps
4

Journey Steps

1
Passport Photo Requirements

Get passport-sized photos taken according to official requirements.

Service Canada
Digital Maturity: 5/5
2
Passport Application

Fill out the passport application form completely.

Service Canada
Digital Maturity: 3/5
3
Passport Application

Submit application with required documentation and payment.

Service Canada
Digital Maturity: 3/5
4
Passport Application

Receive passport by mail or pick up in person.

Service Canada
Digital Maturity: 3/5

Simulate this Journey

AI-Enhanced Simulation

AI will analyze the journey and user persona to generate more advanced recommendations and identify potential gaps.

How Simulation Works

Our journey simulator analyzes each step of the journey and determines potential friction points based on the selected user persona.

Factors Analyzed

Digital literacy level
Service digital maturity
Completion time
Department changes

The simulation results will help you identify potential improvements to make the journey smoother and more accessible.

Plain Language Assistant

Privacy Notice: This AI assistance is intended only to help develop public-facing content. Do not include personal or sensitive information. This tool is not intended for internal communications.