Prototype - In active development

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The tools and prototypes shared through Journey Labs are intended solely as experimental demonstrations to explore the potential of future technologies, including artificial intelligence (AI), automation, and digital service transformation. These tools are not production-ready and are not intended for public use, operational deployment, or decision-making purposes.

Edit Journey

Design a user journey by defining steps and service interactions

Journey Information

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1 Simple
2 Moderate
3 Intermediate
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Journey Steps Add Step

1

Canada Pension Plan (CPP)

Service Canada

Understand CPP Eligibility: Learn about Canada Pension Plan eligibility requirements, contribution periods, and how benefits are calculated. The CPP is a foundation of retirement income for most Canadians.

2

Canada Pension Plan (CPP)

Service Canada

Apply for CPP Retirement Pension: Complete and submit an application for your CPP retirement pension. You can apply up to 12 months before you want your pension to start.

3

Old Age Security (OAS)

Service Canada

Understand OAS Eligibility: Learn about Old Age Security eligibility requirements based on age, Canadian legal status, and years of residence in Canada.

4

Old Age Security (OAS)

Service Canada

Apply for OAS: Complete and submit an application for Old Age Security benefits. Many Canadians are automatically enrolled, but it's important to verify your enrollment status.

5

Guaranteed Income Supplement (GIS)

Service Canada

Determine GIS Eligibility: Assess whether you qualify for the Guaranteed Income Supplement based on your income and OAS status. GIS is available to low-income OAS recipients.

6

Guaranteed Income Supplement (GIS)

Service Canada

Apply for GIS: Complete and submit an application for the Guaranteed Income Supplement if you qualify. You'll need to provide income information for this needs-based benefit.

7

Ontario Guaranteed Annual Income System (GAINS)

Ontario Ministry of Finance

Check Provincial Supplements: Investigate additional supplements available in your province. Most provinces offer supplementary benefits for low-income seniors receiving OAS and GIS.

8

BC Seniors Supplement

British Columbia Ministry of Social Development

Automatic Enrollment in Provincial Programs: Verify automatic enrollment in provincial supplement programs. In many provinces, enrollment is automatic based on your federal tax filings and benefit status.

9

Income Tax Filing for Seniors

Canada Revenue Agency

File Taxes to Maintain Benefits: Complete annual tax filing to maintain your benefits. Most benefits require annual income verification through your tax return, even if you have no taxable income.

10

Canada Pension Plan (CPP)

Service Canada

Monitor Benefit Integration: Review how your benefits work together and affect each other. Understanding these interactions helps ensure you receive all entitled benefits and avoid surprises.

Journey Preview

1 Canada Pension Plan (CPP)
Service Canada
2 Canada Pension Plan (CPP)
Service Canada
3 Old Age Security (OAS)
Service Canada
4 Old Age Security (OAS)
Service Canada
5 Guaranteed Income Supplement (GIS)
Service Canada
6 Guaranteed Income Supplement (GIS)
Service Canada
7 Ontario Guaranteed Annual Income System (GAINS)
Ontario Ministry of Finance
8 BC Seniors Supplement
British Columbia Ministry of Social Development
9 Income Tax Filing for Seniors
Canada Revenue Agency
10 Canada Pension Plan (CPP)
Service Canada

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