Prototype - In active development

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The tools and prototypes shared through Journey Labs are intended solely as experimental demonstrations to explore the potential of future technologies, including artificial intelligence (AI), automation, and digital service transformation. These tools are not production-ready and are not intended for public use, operational deployment, or decision-making purposes.

Edit Journey

Design a user journey by defining steps and service interactions

Journey Information

Give this journey a clear, descriptive name
Select the category that best fits this journey
Describe the purpose and context of this journey in detail
Choose an icon that visually represents this journey
1 Simple
2 Moderate
3 Intermediate
4 Complex
5 Very Complex
Indicate how complex this journey is for users to complete
Select at least one life event that this journey is associated with
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Journey Steps Add Step

1

Emergency Medical Services

Health Department

Identify symptoms or situations that warrant a visit to the emergency room, such as severe pain, difficulty breathing, or sudden injury.

Conditional
2

Ambulance Services

Provincial Health Services

Travel to the nearest hospital emergency room, either by personal transport or ambulance, depending on the urgency of the situation.

Conditional
3

Hospital Triage Services

Provincial Health Authority

Upon arrival, undergo a triage process where medical staff assess the severity of the condition and prioritize treatment. Provide identification and health insurance information for registration.

Conditional
4

Emergency Room Services

Hospital

Consult with doctors and nurses, undergo necessary medical tests, and receive treatment based on the diagnosis.

Conditional
5

Post-Discharge Services

Hospital

Receive discharge instructions and any necessary prescriptions or referrals for follow-up care. Understand post-treatment care requirements and schedule further appointments if needed.

Conditional

Journey Preview

1 Emergency Medical Services
Health Department
Symptoms are severe or life-threatening.
2 Ambulance Services
Provincial Health Services
Transportation mode depends on the severity of the condition.
3 Hospital Triage Services
Provincial Health Authority
Priority is based on the severity of the condition.
4 Emergency Room Services
Hospital
Treatment provided according to the medical condition.
5 Post-Discharge Services
Hospital
Follow-up care depends on the condition and treatment received.

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