Prototype - In active development

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The tools and prototypes shared through Journey Labs are intended solely as experimental demonstrations to explore the potential of future technologies, including artificial intelligence (AI), automation, and digital service transformation. These tools are not production-ready and are not intended for public use, operational deployment, or decision-making purposes.
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Simulate Journey: Canadian Emergency Healthcare Journey

Test this journey with different user personas to identify pain points

None
Complexity: 4/5
7 steps

Journey Information

Canadian Emergency Healthcare Journey

A journey through the Canadian healthcare system for an emergency situation, reflecting realistic wait times and processes

Category
None
Complexity
4/5
Steps
7

Journey Steps

1
Emergency Department Triage

Patient arrives at hospital emergency department and goes through initial assessment and triage based on severity of condition

Various Provincial Health Ministries
Digital Maturity: 3/5
2
Hospital Registration

Patient completes registration paperwork, presents health card, and is entered into hospital system

Various Provincial Health Ministries
Digital Maturity: 4/5
3
Emergency Department Treatment

Patient is seen by doctor, receives diagnosis and treatment in emergency department

Various Provincial Health Ministries
Digital Maturity: 3/5
4
Laboratory Testing

Blood work and other laboratory tests are ordered and conducted

Various Provincial Health Ministries
Digital Maturity: 4/5
5
Medical Imaging

X-ray, CT scan, or other imaging procedures as required

Various Provincial Health Ministries
Digital Maturity: 4/5
6
Specialist Referral

Consultation with specialist physician for further assessment

Various Provincial Health Ministries
Digital Maturity: 3/5
7
Prescription Filling

Patient receives prescription medication and discharge instructions

Various Provincial Health Ministries
Digital Maturity: 3/5

Simulate this Journey

AI-Enhanced Simulation

AI will analyze the journey and user persona to generate more advanced recommendations and identify potential gaps.

How Simulation Works

Our journey simulator analyzes each step of the journey and determines potential friction points based on the selected user persona.

Factors Analyzed

Digital literacy level
Service digital maturity
Completion time
Department changes

The simulation results will help you identify potential improvements to make the journey smoother and more accessible.

Plain Language Assistant

Privacy Notice: This AI assistance is intended only to help develop public-facing content. Do not include personal or sensitive information. This tool is not intended for internal communications.