Prototype - In active development

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The tools and prototypes shared through Journey Labs are intended solely as experimental demonstrations to explore the potential of future technologies, including artificial intelligence (AI), automation, and digital service transformation. These tools are not production-ready and are not intended for public use, operational deployment, or decision-making purposes.
Canadian Emergency Healthcare Journey

Canadian Emergency Healthcare Journey

A journey through the Canadian healthcare system for an emergency situation, reflecting realistic wait times and processes

Journey Steps 7 steps

1

Emergency Department Triage

Patient arrives at hospital emergency department and goes through initial assessment and triage based on severity of condition

Various Provincial Health Ministries
In-Person
Digital Maturity: 3/5
Avg. Time: 150 minutes
2

Hospital Registration

Patient completes registration paperwork, presents health card, and is entered into hospital system

Various Provincial Health Ministries
In-Person/Online
Digital Maturity: 4/5
Avg. Time: 30 minutes
3

Emergency Department Treatment

Patient is seen by doctor, receives diagnosis and treatment in emergency department

Various Provincial Health Ministries
In-Person
Digital Maturity: 3/5
Avg. Time: 810 minutes
4

Laboratory Testing

Blood work and other laboratory tests are ordered and conducted

Various Provincial Health Ministries
In-Person
Digital Maturity: 4/5
Avg. Time: 60 minutes
5

Medical Imaging

X-ray, CT scan, or other imaging procedures as required

Various Provincial Health Ministries
In-Person
Digital Maturity: 4/5
Avg. Time: 120 minutes
6

Specialist Referral

Consultation with specialist physician for further assessment

Various Provincial Health Ministries
In-Person
Digital Maturity: 3/5
Avg. Time: 90 minutes
7

Prescription Filling

Patient receives prescription medication and discharge instructions

Various Provincial Health Ministries
In-Person
Digital Maturity: 3/5
Avg. Time: 20 minutes

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