Prototype - In active development

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The tools and prototypes shared through Journey Labs are intended solely as experimental demonstrations to explore the potential of future technologies, including artificial intelligence (AI), automation, and digital service transformation. These tools are not production-ready and are not intended for public use, operational deployment, or decision-making purposes.

Simulate Journey: Enhanced Canadian Passport Application

Test this journey with different user personas to identify pain points

Travel Documents
Complexity: 4/5
7 steps

Journey Information

Enhanced Canadian Passport Application

A comprehensive and realistic simulation of the complete Canadian passport application process with accurate processing times and potential challenges.

Category
Travel Documents
Complexity
4/5
Steps
7

Journey Steps

1
Passport Photo Requirements

Obtain passport photos that meet strict size and quality requirements.

Service Canada
Digital Maturity: 5/5
2
Passport Application

Complete the passport application form with all personal details and travel information.

Service Canada
Digital Maturity: 3/5
3
Passport Application Verification

Submit application and have documents verified by passport officer for accuracy and completeness.

Service Canada
Digital Maturity: 2/5
4
Passport Processing

Application processing including background and identity verification.

Service Canada
Digital Maturity: 3/5
5
Passport Production

Physical production of passport document with security features.

Service Canada
Digital Maturity: 3/5
6
Passport Status Check

Check application status online or by phone during processing period.

Service Canada
Digital Maturity: 4/5
7
Passport Pickup

Pick up completed passport from passport office.

Service Canada
Digital Maturity: 2/5

Simulate this Journey

AI-Enhanced Simulation

AI will analyze the journey and user persona to generate more advanced recommendations and identify potential gaps.

How Simulation Works

Our journey simulator analyzes each step of the journey and determines potential friction points based on the selected user persona.

Factors Analyzed

Digital literacy level
Service digital maturity
Completion time
Department changes

The simulation results will help you identify potential improvements to make the journey smoother and more accessible.

Plain Language Assistant

Privacy Notice: This AI assistance is intended only to help develop public-facing content. Do not include personal or sensitive information. This tool is not intended for internal communications.