Prototype - In active development

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The tools and prototypes shared through Journey Labs are intended solely as experimental demonstrations to explore the potential of future technologies, including artificial intelligence (AI), automation, and digital service transformation. These tools are not production-ready and are not intended for public use, operational deployment, or decision-making purposes.

Simulate Journey: Navigating Retirement in Canada

Test this journey with different user personas to identify pain points

Benefits
Complexity: 3/5
5 steps

Journey Information

Navigating Retirement in Canada

This journey maps the process of navigating retirement planning and benefits in Canada, with a specific focus on challenges faced by low-income families. It covers the Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS), and provincial retirement benefits. The journey highlights pain points where financial vulnerability, past fraud experiences, and distrust of institutions create barriers for Canadians attempting to secure their retirement income.

Category
Benefits
Complexity
3/5
Steps
5

Journey Steps

1
Retirement Planning Tools

Evaluate personal retirement goals, current financial status, and desired retirement age to plan the transition effectively.

Service Canada
Digital Maturity: 3/5
2
CPP Application

Apply for CPP benefits which provide a monthly taxable benefit to replace part of your income upon retirement.

Service Canada
Digital Maturity: 3/5
3
OAS Application

Initiate the application for OAS to receive a monthly payment available to seniors aged 65 and older.

Service Canada
Digital Maturity: 3/5
4
GIS Application

Evaluate eligibility for additional supports such as the Guaranteed Income Supplement (GIS) for low-income seniors.

Service Canada
Digital Maturity: 3/5
5
Provincial Healthcare Services

Ensure continued healthcare coverage by transitioning to provincial healthcare plans where necessary and understanding available benefits.

Various Provincial Health Ministries
Digital Maturity: 3/5

Simulate this Journey

AI-Enhanced Simulation

AI will analyze the journey and user persona to generate more advanced recommendations and identify potential gaps.

How Simulation Works

Our journey simulator analyzes each step of the journey and determines potential friction points based on the selected user persona.

Factors Analyzed

Digital literacy level
Service digital maturity
Completion time
Department changes

The simulation results will help you identify potential improvements to make the journey smoother and more accessible.

Plain Language Assistant

Privacy Notice: This AI assistance is intended only to help develop public-facing content. Do not include personal or sensitive information. This tool is not intended for internal communications.